To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the accessories included.
The return shipping fees need to be borne by the customer.
While we are sure that you will love your order when you receive it, we promise not to ask any questions if you want to return your product.
As with all online stores, Gift cards and items purchased during promotions are non-returnable.
To complete your return, simply contact us via the contact box form or through one of our social media handles.
In case of any defective product(s) received, the product will be returned to us first and then refund/replacement will be issued. Please make sure the product doesn't get more damaged than it already is and also try to pack it in it's original packaging. Also, kindly do wrap it in an envelope or flyer and seal it so that it doens't get misplaced by the courier company.
Refunds
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you will be asked for your preferred method of refund:
For bank card charges, we can charge back the original amount or use any of the below cash refund methods available with us:
- Bank Deposit (Banks in Pakistan only)
- JazzCash
Please note that due to operational limitations, your refund may take upto 15 days after approval for processing. We hope you understand.
Also, please note that the delivery charges will not be refunded, only the product amount will be refunded.